Account Manager

We’re looking for an Account Manager who can bring energy, direction & clarity to help our clients thrive in a fast-paced creative environment.

You’ll be the day-to-day lead on some of our most exciting hospitality and lifestyle clients – managing projects from start to finish, building strong, collaborative relationships with the clients & immersing yourself in their brands. You’ll work closely with a Marketing Director to turn big-picture thinking into brilliantly executed campaigns, content and creative outputs.

This role is ideal for someone who’s passionate about delivering exceptional client service – combining commercial awareness, hospitality know-how and sharp attention to detail, while never losing sight of the bigger picture.

Responsibilities include:

Client Management & Delivery

• Be the primary day-to-day contact for your clients, owning communication and keeping everything running smoothly.
• Build genuine relationships based on trust, reliability and value; utilising both virtual and in-person touch points.
• Run meetings with purpose, prepare clear agendas, and follow through on actionable next steps.
• Immerse yourself in client venues and environments where possible to gain a deep understanding of their world.
• Support the Marketing Director on larger multi-disciplinary service clients whilst owning & ensuring success for your own clients.
  

Briefing & Internal Coordination

• Represent the ‘voice of the client’ inside the agency—ensuring every brief is aligned with their goals and expectations.
• Write and manage detailed briefs for creative, technical and media teams, ensuring all context and objectives are clear.
• Lead kick-offs, retrospectives and lessons-learned sessions to improve how we work together.
• Coordinate with specialists, flag key decisions, and ensure work is delivered on time, on budget and to a high standard.
• Maintain clear labelling and filing systems for all client-facing and internal documents.
  

Project & Campaign Execution

• Own the delivery of client retainers and projects from end to end – ensuring smooth workflows, schedules and quality outcomes.
• Collaborate with the Studio Manager to schedule work, book in specialists, and keep everything running to plan.
• Track project progress, prevent scope creep, and raise any risks before they become problems.
• Manage onboarding and offboarding of client accounts with precision and care.
• Champion Ignite’s internal processes – helping teams follow best practice and work efficiently.

Client Growth & Strategic Support

• Work closely with your Marketing Director to turn strategy into action and help deliver long-term client success & growth (both performance and financial – focussed). 
• Translate strategic plans into actionable deliverables and timelines.
• Support in preparing reports & proactive decks to demonstrate success & drive account growth.

Revenue & Financial Oversight

• Define and scope new client work – ensuring clarity around objectives, budgets and timelines.
• Track and manage project budgets, working with the MD and Ops team to balance profitability and client value.
• Spot upsell opportunities and play a key role in growing accounts sustainably, with support from your MD. 
• Secure approvals on scopes, costs and deliverables, and monitor profitability throughout.

Account Ownership & Commercial Accountability

• Bring energy & excitement to the account! 
• Own the day-to-day success of your client accounts, holding a full 360° view of their needs, challenges and growth potential.
• Be proactive in identifying and resolving obstacles, internally and externally.
• Be the quality gatekeeper—ensuring every piece of work meets both Ignite’s standards and the client’s expectations.
• Lead and support internal teams, providing the information and clarity they need to deliver their best work.

You’ll thrive in this role if you:

• Have 3+ years of account management experience, ideally in a creative, social or digital agency.
• Are highly organised with experience with project management.
• Have an interest and background delivering exceptional 
• Love working with food, drink and hospitality brands.
• Are a confident communicator who can juggle multiple priorities.
• Understand how to balance creative energy with commercial awareness.
• Take pride in delivering great work – and in helping teams come together to make it happen.
• Are comfortable working in a fast-paced environment and staying calm under pressure.
• Are solutions-lead & a problem solver.

Perks

• Hybrid working model 
• Genuinely flexible working hours
• 20 days paid holiday plus bank holidays, your birthday off and Christmas to New Year studio shutdown
• Dog-friendly office spaces
• Free access to gyms across the FORA estate
• Annual bonus opportunity
• Pension scheme
• Regular team socials