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What we do

CRM & Loyalty

Integrated, data-driven approach to CRM

CRM is not just email marketing.

It’s the combination of data, technologies, strategies and practices used to understand customers and provide personalised communications, to increase brand loyalty and customer lifetime value.

Sounds complex? Don’t worry, we’re here to help.

We’ll get your data and CRM platform in order, help you really understand your customers and create an effective strategy that enables you to deliver personalised marketing comms and drive lifetime value.

Get in touch

ORGANISE - We’ll make sure your single customer view is set up for success with rich data capture & integrations.

ANALYSE - We’ll help you understand your customers as individuals, how they behave and how valuable they are.

STRATEGISE - Identify key segments to focus your marketing efforts on from an acquisition, conversion & retention perspective.

PERSONALISE - Automated and personalised comms plans to make sure your customer feels like they truly matter.

CAPITALISE - With a defined set of objectives, CRM strategy, action plan and KPIs, you’ll watch your customer lifetime value grow.

OPTIMISE - whether it’s your automated journeys, A/B tests, or your email template design, we want you to get the best out of every piece of activity.

ADVISE- Pots of data everywhere and not sure where to start? Let us guide you through.

Increase customer lifetime value

We understand the value of customer data. Let us help you see the potential of your data and your customers.

Through customer data analysis, segmentation, personalisation and automation we'll help you achieve higher engagement, higher frequency, higher ATV, higher customer retention and ultimately higher customer lifetime value.

If you don’t think you collect meaningful data, have the right CRM system or simply don’t even know where to start when it comes to all things personalisation and automation, let us help you.

Work with us

Get in touch

Get in touch about our campaigns today, to find out how we can help you.